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Dana Shalev

Dana Shalev, WEM Product Marketing Director at NICE

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How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How to Build Advisor Confidence

How to Build Advisor Confidence

Top Call Centre Planning Challenges and How to Handle Them

Top Call Centre Planning Challenges and How to Handle Them

Voice Identification in the Contact Centre (and Beyond!)

Voice Identification in the Contact Centre (and Beyond!)

The Secret to a Well-Oiled CX Machine

The Secret to a Well-Oiled CX Machine

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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