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Connect Managed

Discover and explore our Connect Managed content collection, including articles, blogs, news stories, case studies, resources and more.

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How to Deliver Great Customer Experience Today

How to Deliver Great Customer Experience Today

What Does a Great Customer Experience Look Like?

What Does a Great Customer Experience Look Like?

Everything You Need to Know About the Voice Channel in a Contact Centre

Everything You Need to Know About the Voice Channel in a…

The 5 Biggest Unified Communications Trends of 2019 So Far

The 5 Biggest Unified Communications Trends of 2019 So Far

5 Customer Experience Metrics You Need to Track

5 Customer Experience Metrics You Need to Track

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

White Paper: Everything You Need to Know About Contact Centre Technology

White Paper: Everything You Need to Know About Contact…

5 Reasons to Introduce Unified Communications

5 Reasons to Introduce Unified Communications

How to Create a Customer Experience Strategy That Actually Delivers

How to Create a Customer Experience Strategy That…

Water Company Implements a New Omnichannel Solution

Water Company Implements a New Omnichannel Solution

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports