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Clive Harris

Clive Harris has worked in the call centre industry over 20 years and is presently Managing Director of Specialist Call Centre Services, a company who are experts in the contact centre market.  They provide consultancy, training and recruitment services to call centres large and small.

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Top 50 Customer Service Interview Questions – with Sample Answers

Top 50 Customer Service Interview Questions – with…

10 Questions to Ask Yourself Before Starting Recruitment

10 Questions to Ask Yourself Before Starting Recruitment

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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