Clare Santos Archives - Contact Centre Helper

Clare Santos

Clare Santos, Director, Knowledge & Quality, Customer Experience at Aviso

Recent Articles Most Viewed Articles

Which Games Actually Work While Agents Are Taking Live Calls?

Which Games Actually Work While Agents Are Taking Live…

Good Habits to Encourage in CX Leaders

Good Habits to Encourage in CX Leaders

How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on…

How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

A Fond Farewell: How to Offboard and Celebrate Departing Agents

A Fond Farewell: How to Offboard and Celebrate Departing…

How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

Customer Experience Live Show Australia 2026

4th August 2026

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?