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Charlie Mitchell

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Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond

Recorded Webinar: The Shape of the Contact Centre…

Podcast: Contact Centre AI: What are your options?

Podcast: Contact Centre AI: What are your options?

Recorded Webinar: The New Rules for Customer Experience

Recorded Webinar: The New Rules for Customer Experience

Recorded Webinar: Managing People Remotely

Recorded Webinar: Managing People Remotely

Podcast: How can We Increase Customer Engagement by Doing Less

Podcast: How can We Increase Customer Engagement by…

Recorded Webinar: What Does a Super-Agent Look Like?

Recorded Webinar: What Does a Super-Agent Look Like?

Recorded Webinar: How to Make Your Agents More Productive (2019)

Recorded Webinar: How to Make Your Agents More…

Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre

Recorded Webinar: Self-Service- How to Remove Calls from…

Tips to Become the Best Call Centre Team Leader

Tips to Become the Best Call Centre Team Leader

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise