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Briana Tischner

Briana Tischner, Product and Partner Marketing Lead, Assembled

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From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

How to Maintain High Quality on Self-Service Channels

How to Maintain High Quality on Self-Service Channels

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

Deliver Faster, Smarter Global Support With a True AI Chat Agent

Deliver Faster, Smarter Global Support With a True AI…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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