Brian Atkinson Archives - Contact Centre Helper

Brian Atkinson

Brian Atkinson, Vice President Customer Success, Five9

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Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

2021: The Year Customer Service Becomes More Human

2021: The Year Customer Service Becomes More Human

2022: The Year of Smarter, Personalised Customer Experiences

2022: The Year of Smarter, Personalised Customer…

Delivering Great Customer Experience Through Disruption

Delivering Great Customer Experience Through Disruption

Five9 Announces Partnership With Conn3ct

Five9 Announces Partnership With Conn3ct

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?