Ben Neo Archives - Contact Centre Helper

Ben Neo

Ben Neo, Head of Contact Center and CX Sales EMEA, Zoom

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Recent Articles Most Viewed Articles

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

23 Questions to Ask When Choosing Your Next CCaaS

23 Questions to Ask When Choosing Your Next CCaaS

Are Your Virtual Agents Escalating Far Too Many Queries?

Are Your Virtual Agents Escalating Far Too Many Queries?

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

12 Amazing Things You Can Now Do With Customer Preferences

12 Amazing Things You Can Now Do With Customer Preferences

From Insight to Impact: Our Key Takeaways From Zoom CX Summit EMEA 26

From Insight to Impact: Our Key Takeaways From Zoom CX…

How to Use AI to Connect the Dots – Not Create More Silos

How to Use AI to Connect the Dots – Not Create More Silos

Where Self-Service Scheduling Tools Have the Biggest Impact

Where Self-Service Scheduling Tools Have the Biggest…

Don’t Let Tech Adoption Be an Afterthought

Don’t Let Tech Adoption Be an Afterthought

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit

Where Experience Leads, Loyalty Follows: Key Takeaways…

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?