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Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact, leading the development of an innovative CCaaS platform.

With over 20 years of experience in customer engagement, he has guided the company through significant growth and industry recognition, including multiple awards and successful funding rounds focused on advancing AI technology.

Connect with Ben on LinkedIn

Recent Articles Most Viewed Articles

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

The Best Metrics for Contact Centre Performance Tracking

The Best Metrics for Contact Centre Performance Tracking

What Are the Key Call Centre Technologies?

What Are the Key Call Centre Technologies?

Performance Management Best Practices

Performance Management Best Practices

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

What Should You Put in a Customer Service Vision Statement?

What Should You Put in a Customer Service Vision…

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

How to Deal With Demanding Customers

How to Deal With Demanding Customers

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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Knowledge Automation: What Other Vendors Won’t Tell You

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