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Anita Marsh

Anita Marsh, Aspect

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Top Tips for Customer Retention

Top Tips for Customer Retention

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

Answer Machine Detection

Answer Machine Detection

Choosing a Speech Analytics Solution

Choosing a Speech Analytics Solution

What to look for when buying – customer self service

What to look for when buying – customer self service

What to Look for When Buying – Unified Communications

What to Look for When Buying – Unified…

Outbound Dialling Using Answer Machine Detection: Banned or Not?

Outbound Dialling Using Answer Machine Detection: Banned…

Speech Analytics – What to Look for When Buying a Solution

Speech Analytics – What to Look for When Buying a…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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