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Aksheeta Tyagi

Aksheeta Tyagi has worked as a Content Marketer for Sprinklr for the past 2 years with three years of experience in the B2B SaaS space. During this time, she has created impactful content to build a solid, fortified organic engine for Sprinklr.

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10 Important Call Centre KPIs to Monitor

10 Important Call Centre KPIs to Monitor

What Are the Key AI-Powered Innovations for 2025?

What Are the Key AI-Powered Innovations for 2025?

10 Important Call Centre KPIs to Monitor

10 Important Call Centre KPIs to Monitor

Cloud Contact Centre Migration: A Proven Roadmap for 2025

Cloud Contact Centre Migration: A Proven Roadmap for 2025

Customer Retention Management & How to Do It

Customer Retention Management & How to Do It

11 Customer Service Objectives and How to Set Them

11 Customer Service Objectives and How to Set Them

The Impact of Conversational AI in Telecoms: 5 Use Cases

The Impact of Conversational AI in Telecoms: 5 Use Cases

Top 13 Customer Service Types: Upsides and Downsides

Top 13 Customer Service Types: Upsides and Downsides

Remote Workforce Management: Tips & Challenges

Remote Workforce Management: Tips & Challenges

After-Sales Service and How You Can Excel at It

After-Sales Service and How You Can Excel at It

What Is a Digital Twin?

What Is a Digital Twin?

Customer Service Security – 8 Effective Tactics for 2025

Customer Service Security – 8 Effective Tactics…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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