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Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

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A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

Future-Proofing the Business of Tomorrow

Future-Proofing the Business of Tomorrow

Always On, Always Available – A Changing Workplace

Always On, Always Available – A Changing Workplace

What Is an Omnichannel Cloud Call Centre?

What Is an Omnichannel Cloud Call Centre?

Case Study: Symec

Case Study: Symec

How to Measure First Call Resolution

How to Measure First Call Resolution

The Most Important Call Centre KPIs to Track for Customer Success

The Most Important Call Centre KPIs to Track for…

The Top Qualities for a Contact Centre Advisor

The Top Qualities for a Contact Centre Advisor

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

What Does 2017 Hold For Akixi?

What Does 2017 Hold For Akixi?

Case Study: Medical Centre Manages Calls With Akixi

Case Study: Medical Centre Manages Calls With Akixi

Case Study: Akixi Provides Reassurance for Intasure

Case Study: Akixi Provides Reassurance for Intasure

Case Study: TLTP Improves Staff Productivity and Call Management

Case Study: TLTP Improves Staff Productivity and Call…

Case Study: Akixi Transforms College’s Communications Infrastructure

Case Study: Akixi Transforms College’s Communications…

Case Study: Akixi Increases UK Mail Order Company’s Revenue and Sales

Case Study: Akixi Increases UK Mail Order…

7 Lessons From The Money Shop’s Contact Centre

7 Lessons From The Money Shop’s Contact Centre

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise