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Abandoned Calls

Discover our range of materials on Abandoned Calls, with definitions and practical advice on improving call-handling processes in call centres and BPOs.

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9 Mistakes to Avoid… Contact Centre Reporting

9 Mistakes to Avoid… Contact Centre Reporting

What is a Key Performance Indicator (KPI)?

What is a Key Performance Indicator (KPI)?

FAQs – Call Forecasting With Spreadsheets

FAQs – Call Forecasting With Spreadsheets

10 Bits of Best Practice Advice

10 Bits of Best Practice Advice

How to Bring Down Your Call-Abandon Rates

How to Bring Down Your Call-Abandon Rates

Do You Include All Abandoned Calls Within Your Statistics?

Do You Include All Abandoned Calls Within Your Statistics?

What Abandoned Call Targets Should we use?

What Abandoned Call Targets Should we use?

What Percentage of Callers Abandon in an IVR?

What Percentage of Callers Abandon in an IVR?

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