Script for Verification Calls

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Written by Jonty Pearce

Script for Verification Calls

Has anyone got a template for outbound verification calls

Question asked by charles

Answer for Script for Verification Calls

I have not seen a script, but there it seems to me there is a big problem with verification on outbound calls.

Somebody calls me and asks me to verify myself. Unless I am expecting the call I always refuse to verify myself. It should be the caller that first would need to verify them, or at the very least provide some form of information about what the call is about.

With thanks to Jonty

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

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