Call Centre Management

Answers: Incentivised Training to Promote Retention?

Published On: 5th Aug 2026 19:10

I am interested in setting up a degree programme for the employees of my contact centre to help promote retention.

I heard that Airmiles had started a similar scheme and wondered if anyone knows whether it or other such schemes have proved successful ? We’re based in Manchester.’

Answer 1:

Incentivised Training using any government funding available, especially for 16-18 year olds. And take advantage of the new part funded government training for team leaders and managers.

Contributed by: Barry

Answers: Incentivised Training to Promote Retention?

Answer 1:

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