Contact Centre Research

46% of Contact Centres find it Very Difficult or Impossible to get Extra Budget

Published On: 5th Aug 2026 10:18

43% of contact centres find it very difficult to get extra budget.

Poll – “How Difficult do you find it to get extra budget for the Contact Centre?” – answers

Very Easy – 3%
Easy – 0%
Difficult – 51%
Very Difficult – 43%
Impossible – 3%

Source: Call Centre Helper Webinar Poll – Webinar: How to build a business case for More Budget (and New Technology) Sample size – 72 Date: April 2016

Reviewed by: Robyn Coppell

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