Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Build a Case for More Budget and Technology

Published On: 5th Aug 2026 10:14

In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre.

In this Webinar, our panel of experts share their secrets – learned the hard way – on how to build a business case for new technology.

Identifying problems and their financial drivers

Involving the finance department in a business case

Working out a customer lifetime value

Building supporters in the board room

Using Voice of the Customer feedback in a business case

Best ways to present a business case

Lessons learned the hard way

Top tips from the audience

Richard Snow

Ventana Research

Simon Foot

Ember Services

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

See more: