Contact Centre Research

Most Customer Service Budgets are not Increasing

Published On: 5th Aug 2026 08:00

According to our poll, half of contact centres have “about the same” customer service budget as they had 12 months ago.

In fact, it was only 24% that reported that their budget had improved, when compared to the previous year.

Poll – “In the past 12 months how has your customer service budget changed?” – answers

Much Higher – 5%
Moderately Higher – 19%
About the same – 54%
Moderately Lower – 19%
Much Lower – 3%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016

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