Most Customer Service Budgets are not Increasing

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Written by Megan Jones

According to our poll, half of contact centres have “about the same” customer service budget as they had 12 months ago.

In fact, it was only 24% that reported that their budget had improved, when compared to the previous year.

Poll – “In the past 12 months how has your customer service budget changed?” – answers

Much Higher – 5%
Moderately Higher – 19%
About the same – 54%
Moderately Lower – 19%
Much Lower – 3%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Most Customer Service Budgets are not Increasing

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