Need to Make A MIS Report for A Call Center Within 24 Hours

Need to Make A MIS Report for A Call Center Within 24 Hours

Need to make a Management Information Service (MIS) report urgently for a call center and I don’t know where to start from. I am looking for information on 1. What is MIS? 2. What does MIS consist of (kind of reports required). 3. Different types of MIS department(kind of reports required). I am sure I’m missing out on a lot of points. Any kind of help would be appreciated. Is there anybody who can help me out with this.

Question asked by Siddharth

Hey

Forgot to mention that I have searched the net and couldn’t find anything. If anyone is aware of a site which gives out all or maybe some of the information I am looking for it would help me a lot….Thank you.

With thanks to Siddharth

MIS Reports…

Do you need to make a MIS report for your call center client or for a call center itself? Please define.

Anyway, if its outbound most reports would consist of the Dialer reports and Log Time reports.

For inbound it would be a little more complicated and usually the client gives a very specific requirement of his MIS needs.
In very generic terms:
1. Queue report statistics
2. Abandon Call Profile
3. Service Level Profile
4. Agent Availability and a few more

You can mail me for more help if you wish.

Gautham

With thanks to Gautham