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Published On: 6th Aug 2026 17:20
I have demonstrated that AHT can be reduced by 43 seconds across an operation currently running with AHT at 400seconds
How do I calculate FTE reduction benefit of achieving an improved state of 357 secs AHT
Question asked by Ian
This is where an Erlang calculator comes in useful.
Just do the calculations with the same number of calls and different AHT and compare the results
With thanks to Jonty
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