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Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

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8 Ways to Improve Schedule Adherence

8 Ways to Improve Schedule Adherence

Key Features That Are Vital in a Cloud Communications System

Key Features That Are Vital in a Cloud Communications…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

Transform Service Delivery with Powerful New Technology Trends

Transform Service Delivery with Powerful New Technology…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Security Breaches Among Video Call Challenges

Security Breaches Among Video Call Challenges

Nine Out of Ten Contact Centre Professionals Set to Leave Jobs

Nine Out of Ten Contact Centre Professionals Set to…

The Importance of Emotional Intelligence in the Contact Centre

The Importance of Emotional Intelligence in the Contact…

Recorded Webinar: Unlocking Contact Centre Emotional Intelligence

Recorded Webinar: Unlocking Contact Centre Emotional…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports