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Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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The Bradford Factor – Improving Contact Centre Absenteeism

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NICE Reports 400% Increase in Virtual Agent Use

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10 Christmas Office Games to Motivate Your Team

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Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

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CSAT, QA, and AI – The New Formula for Customer Satisfaction

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Forrester Announce New CCaaS Wave For 2025

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10 Ways to Improve Your Call Centre Environment

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Understanding Call Avoidance in Contact Centres

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Agentic AI Expected to Resolve 80% of Common Issues by 2029

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Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

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Five9 and Salesforce Launch Unified CX Platform

Verint Has Acquired Cognito to Advance AI-Driven CX

Verint Has Acquired Cognito to Advance AI-Driven CX

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What Are the Most Common Challenges in Contact Centre Management?

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How to Prevent and Overcome Call Centre Burnout

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The Real Causes of Burnout in Contact Centres – And How to Stop It

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5 Ways to Connect In-Office and Remote Workers

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64% of Customers Don’t Want AI – New Gartner Report Finds

64% of Customers Don’t Want AI – New Gartner Report Finds

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