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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

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What Is Customer Journey Analytics and How Can It Benefit Your Organization?

What Is Customer Journey Analytics and How Can It…

How to Achieve Customer Loyalty in a Digital World

How to Achieve Customer Loyalty in a Digital World

Customer Service Begins With Employees

Customer Service Begins With Employees

How to Provide Great Social Customer Service

How to Provide Great Social Customer Service

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

4 Key Objectives to Improve Productivity and Customer Experience

4 Key Objectives to Improve Productivity and Customer…

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

Shock: Contact Centres Are Ditching Surveys at an…

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

Improve Customer Experience: 5 Strategies That You NEED to Try

Improve Customer Experience: 5 Strategies That You NEED…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

Customer Trends Shaping the Contact Centre of the Future

Customer Trends Shaping the Contact Centre of the Future

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

Customer Service Skills: How to Improve Empathy, Active…

What Is Proactive Customer Service? With Examples

What Is Proactive Customer Service? With Examples

What Is Stopping You From Creating Great Customer Relationships?

What Is Stopping You From Creating Great Customer…

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

One in Every Five Contact Centres Make This Surprising…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

How to Get Advisors to Buy In to Your Quality Assurance Programme

How to Get Advisors to Buy In to Your Quality Assurance…

How Signposting Helps Businesses to Support Vulnerable Customers

How Signposting Helps Businesses to Support Vulnerable…

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

Creating Memorable Customer Experiences With Emotional Intelligence

Creating Memorable Customer Experiences With Emotional…

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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