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Looks at the strategic side of planning a contact centre for customer service, customer care or sales.
Subject
Are You Falling Into These Customer Service Traps?
How to Handle Customer Refunds Without Compromising CX
A Quick Guide to CX Audits
Stop Doing These Stupid Things to Your Customers
The Top 10 Onboarding Metrics – Are You Using Them?
How to Deal With the “Know-It-All” Customer
Build a Customer Support Strategy That Shines
Create the Perfect Contact Centre by 2030
Capture Customer Needs – Just Like This!
Out of Hours Service – Who’s Doing It Best?
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What’s Really Compromising Empathy in Customer Service?
How to Thrive Through Seasonal Peaks
Stop Driving Up Your Sickness Levels!
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar