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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

If you are looking for more information to improve your Customer Service Strategy read our selection of articles on Service Strategy

Recent Articles Most Viewed Articles
The Customer Hierarchy of Needs

The Customer Hierarchy of Needs

Do You Know the Best Way to Measure Call Centre Quality?

Do You Know the Best Way to Measure Call Centre Quality?

How Can You Automate Your Contact Centre?

How Can You Automate Your Contact Centre?

How to Deliver Bad News in Customer Service

How to Deliver Bad News in Customer Service

Who is Using Crowdsourcing for Digital Customer Service Enquiries?

Who is Using Crowdsourcing for Digital Customer Service…

What is happening to overseas outsourcers?

What is happening to overseas outsourcers?

Industry Average for Service Level is changing from 80% in 20 Seconds

Industry Average for Service Level is changing from 80%…

What to do when your staff resist change

What to do when your staff resist change

7 Models for Creating Customer Engagement

7 Models for Creating Customer Engagement

16 Things Your Contact Centre Might Be Getting Wrong

16 Things Your Contact Centre Might Be Getting Wrong

Is there a place for video in the contact centre?

Is there a place for video in the contact centre?

How to Provide Great Social Customer Service

How to Provide Great Social Customer Service

How to Deal With Demanding Customers

How to Deal With Demanding Customers

Crowdsourcing: the customer as expert advisor

Crowdsourcing: the customer as expert advisor

Why Queuing Isn’t Just About the Numbers

Why Queuing Isn’t Just About the Numbers

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

How to Boost Customer Survey Response Rates

How to Boost Customer Survey Response Rates

New group sets standards for Network Answering Machine Detection (AMD)

New group sets standards for Network Answering Machine…

What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

Why quality equals efficiency when times are tough

Why quality equals efficiency when times are tough

How to manage peaks in your call centre

How to manage peaks in your call centre

The Role of Technology in Creating a Culture of Adaptability

The Role of Technology in Creating a Culture of…

Seven Top Tips for Service Design

Seven Top Tips for Service Design

Getting Customer Satisfaction Surveys Right First Time

Getting Customer Satisfaction Surveys Right First Time

Prev 1 … 14 15 16 … 22 Next
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