The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Consulting Firm Selects Talkdesk to Power Remote CX Operations

Consulting Firm Selects Talkdesk to Power Remote CX…

Calabrio Named a Top Workplace Seven Times Running

Calabrio Named a Top Workplace Seven Times Running

RingCentral Announces Cloud PBX for Microsoft Teams

RingCentral Announces Cloud PBX for Microsoft Teams

Vonage Launches New Virtual Assistant

Vonage Launches New Virtual Assistant

Mindful Chef Upgrades Its Contact Centre Technology

Mindful Chef Upgrades Its Contact Centre Technology

Koopid Teams Up With Vonage

Koopid Teams Up With Vonage

The Evolving World of Work for Contact Centres

The Evolving World of Work for Contact Centres

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

Sales Leaders Are Confident About a Permanent Switch to…

Talkdesk Performs Well In G2 Report

Talkdesk Performs Well In G2 Report

NICE Named a Leader in Journey Orchestration

NICE Named a Leader in Journey Orchestration

Nuance Add to Their Roster of Security Solutions

Nuance Add to Their Roster of Security Solutions

Freshworks Announces Strategic Partnership with TCS

Freshworks Announces Strategic Partnership with TCS

UK Workers Claim to Be More Productive at Home

UK Workers Claim to Be More Productive at Home

Poly Help LCRcom Strengthen Their Cloud Technology

Poly Help LCRcom Strengthen Their Cloud Technology

NICE Partners With ISG

NICE Partners With ISG

The Trevor Project Transitions to Full-Time Remote Working

The Trevor Project Transitions to Full-Time Remote Working

COVID-19 Home Testing Kit Provider Deploys New Contact Centre Tech

COVID-19 Home Testing Kit Provider Deploys New Contact…

Freshworks Named a Visionary in Gartner’s Magic Quadrant

Freshworks Named a Visionary in Gartner’s Magic Quadrant

Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics

Case Study: Bullhorn Transforms Contact Centre…

Koopid.ai to Partner with Puzzel

Koopid.ai to Partner with Puzzel

71% of UK Contact Centres Were NOT Fully Ready for Remote Working

71% of UK Contact Centres Were NOT Fully Ready for…

8×8 Launch Cloud Telephony Platform With Microsoft Teams

8×8 Launch Cloud Telephony Platform With Microsoft…

NICE Release Trial Version of its Robotic Automation Design Studio

NICE Release Trial Version of its Robotic Automation…

New Study Shows the Value of Improving Agent Experience

New Study Shows the Value of Improving Agent Experience

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise