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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Sabio Group Supports STEM Innovation & Education

Sabio Group Supports STEM Innovation & Education

Vonage to Present at Enterprise Connect 2022

Vonage to Present at Enterprise Connect 2022

Nicereply and EvaluAgent Form Partnership

Nicereply and EvaluAgent Form Partnership

NICE CXone Gets Top Honours for Contact Centre Platforms

NICE CXone Gets Top Honours for Contact Centre Platforms

8×8 XCaaS for Multinational Companies in Indonesia

8×8 XCaaS for Multinational Companies in Indonesia

MaxContact Sees Record Growth

MaxContact Sees Record Growth

NICE Launches NTR-X Compliance Recording and Capture for Zoom

NICE Launches NTR-X Compliance Recording and Capture for…

NICE Announces CX Spring 2022 Release

NICE Announces CX Spring 2022 Release

Join the Alvaria Customer Advisory Council

Join the Alvaria Customer Advisory Council

8×8 XCaaS Sees Global Customer Growth

8×8 XCaaS Sees Global Customer Growth

VoicePing Choses Vonage to Power VR Travel Experience

VoicePing Choses Vonage to Power VR Travel Experience

Case Study: Scaling Citizen Support During a Crisis

Case Study: Scaling Citizen Support During a Crisis

Cazoo Uses Calabrio Workforce Management

Cazoo Uses Calabrio Workforce Management

Alvaria Adds Real Time Intelligent AI Capability

Alvaria Adds Real Time Intelligent AI Capability

NICE Recognized for Conversational AI Applications and Chatbots

NICE Recognized for Conversational AI Applications and…

Vonage Recognized by Capterra as Top Performer

Vonage Recognized by Capterra as Top Performer

Thrive and Genesys Partner to Help Counter the Employee Burnout Crisis

Thrive and Genesys Partner to Help Counter the Employee…

Novo Nordisk Chooses Vonage Contact Centre

Novo Nordisk Chooses Vonage Contact Centre

eGain to Present at Mobile World Congress 2022

eGain to Present at Mobile World Congress 2022

BDO Deploys 8×8 XCaaS

BDO Deploys 8×8 XCaaS

Cognigy Increases Series B Funding

Cognigy Increases Series B Funding

Computacenter Selects Sabio to Support Service Desk Technologies

Computacenter Selects Sabio to Support Service Desk…

Akixi Announces Growth Investment

Akixi Announces Growth Investment

EvaluAgent’s QA Maturity Tool

EvaluAgent’s QA Maturity Tool

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Top Stories

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Latest News

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Resources

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

23rd August 2026

Contact.io Conference

27th August 2026

Webinar: How to Improve Trust in Automated Quality Monitoring

Latest Blogs

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?