Industry News Archives - Page 44 of 83 - Contact Centre Helper

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

SecureAppbox Chooses Vonage Video Express

SecureAppbox Chooses Vonage Video Express

NICE Achieves Perfect Scores in DMG Consulting Report

NICE Achieves Perfect Scores in DMG Consulting Report

Vonage Receives 5-Star Rating in 2022 CRN Partner Program Guide

Vonage Receives 5-Star Rating in 2022 CRN Partner…

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the Year’

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the…

Customer-Focused Contact Centre Conference

Customer-Focused Contact Centre Conference

Vonage Enhances Video Capabilities for Its UCaaS and CCaaS Solutions

Vonage Enhances Video Capabilities for Its UCaaS and…

Calabrio Selected for Its Cloud-First Approach to Workforce Optimization

Calabrio Selected for Its Cloud-First Approach to…

NICE Workforce Optimization Recognized by Metrigy Research

NICE Workforce Optimization Recognized by Metrigy Research

Save the Date: The Alvaria Community – Coming April 25th, 2022

Save the Date: The Alvaria Community – Coming…

Vonage Interactive Broadcast Supports up to 15,000 Participants

Vonage Interactive Broadcast Supports up to 15,000…

Five9 Becomes Official Software Partner of the European Tour Group

Five9 Becomes Official Software Partner of the European…

NICE Brings Digital Customer Experiences to Singapore

NICE Brings Digital Customer Experiences to Singapore

Alvaria Latin America Growth

Alvaria Latin America Growth

Vonage Strengthens Conversational Commerce Offering With Video Capabilities

Vonage Strengthens Conversational Commerce Offering With…

RingCentral Announces New Innovations to Make Hybrid Work Simple

RingCentral Announces New Innovations to Make Hybrid…

8×8 Agent Workspace Reimagines the Contact Centre

8×8 Agent Workspace Reimagines the Contact Centre

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Case Study: How CRMG Disrupted Its Industry With Cognigy…

New Study Finds CX Leaders Are Moving Beyond NPS

New Study Finds CX Leaders Are Moving Beyond NPS

8×8 Introduces Conversation IQ

8×8 Introduces Conversation IQ

Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’

Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’

RingCentral Announces New Webinar Solution

RingCentral Announces New Webinar Solution

New Enhanced Quality Monitoring Leaves the Scorecard Behind

New Enhanced Quality Monitoring Leaves the Scorecard…

Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market

Odigo Named Leader in Frost & Sullivan Radar for…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

23rd August 2026

Contact.io Conference

27th August 2026

Webinar: How to Improve Trust in Automated Quality Monitoring

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?