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Home » Industry News » Page 35

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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8×8 Introduces Innovative AI-Driven Platform Enhancements

8×8 Introduces Innovative AI-Driven Platform…

Case Study: Ceredigion County Council

Case Study: Ceredigion County Council

Case Study: Verizon’s Cellular Sales Drives Engagement

Case Study: Verizon’s Cellular Sales Drives…

GN Audio and Jabra Goes Live with Ivalua

GN Audio and Jabra Goes Live with Ivalua

Contact Centre and Customer Services Summit 2023

Contact Centre and Customer Services Summit 2023

LanguageLoop Implements NICE CXone

LanguageLoop Implements NICE CXone

Centrical Transforms Customer Calls

Centrical Transforms Customer Calls

Drive CX Efficiencies With Data You Can Trust

Drive CX Efficiencies With Data You Can Trust

Jabra Launches Next-Gen Professional Speakerphones

Jabra Launches Next-Gen Professional Speakerphones

Case Study: Microsoft Drives Down Absenteeism

Case Study: Microsoft Drives Down Absenteeism

How AI Simulators Act as an Alternative to Hope

How AI Simulators Act as an Alternative to Hope

Case Study: Arvato Cloud-First Strategy

Case Study: Arvato Cloud-First Strategy

NICE Named Tech Leader in 2022 SPARK Matrix

NICE Named Tech Leader in 2022 SPARK Matrix

Case Study: Teleperformance Drives Agent Efficiency

Case Study: Teleperformance Drives Agent Efficiency

University Streamlines Clearing Process With 8×8 XCaaS

University Streamlines Clearing Process With 8×8…

Cyara Named One of UK’s Best Workplaces for Wellbeing

Cyara Named One of UK’s Best Workplaces for…

Appello Careline Selects Sabio Group

Appello Careline Selects Sabio Group

23 Compelling Assertions From Sabio Disrupt 2023

23 Compelling Assertions From Sabio Disrupt 2023

Case Study: Swiss Life Select Drives Sales Performance

Case Study: Swiss Life Select Drives Sales Performance

New Survey Finds Consumers Give Chatbots a Failing Grade in CX

New Survey Finds Consumers Give Chatbots a Failing Grade…

Five9 Grows CINP Network

Five9 Grows CINP Network

NICE and Cognizant Announce Strategic Partnership

NICE and Cognizant Announce Strategic Partnership

Jabra Launches PanaCast 50 Video Bar System

Jabra Launches PanaCast 50 Video Bar System

53% of Frontline Colleagues Report Symptoms of Stress

53% of Frontline Colleagues Report Symptoms of Stress

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