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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Industry Awards Opens for Entries
NICE Leads Market Share for WEM Globally
Welsh Water Turns on the Tap With 8×8 CPaaS
Interview with Seb Reeve, Microsoft
Poly and Pexip Unite
NICE CXone Named a Technology Leader
CallMiner Expands Partnership With Cirrus
13 Things We Heard at the Customer Strategy &…
8×8 Adds New Enhancements to XCaaS Platform
Virsae and Hammer Announce CX Assurance Capabilities
Sabio Secures Contract With Journeycall
ChatGPT Created This Webinar Series
M247 Partners with CCaaS Provider Talkdesk
NICE Enlighten AI Wins 2023 BIG Innovation Award
16 Learnings for Navigating the Technology Landscape
MaxContact Top the Northern Tech Awards
Don’t Miss the Five9 CX Summit EMEA 2023
ScS Group Plc Achieves Improvement in Advisor Productivity
How Insurers Can Harness Odigo’s Microsoft Teams Connector
3 New Genesys Cloud CX Satellite Regions Added
Calabrio ONE is Now Listed on Genesys AppFoundry
InVision and EvaluAgent Announce Partnership
Building the Contact Centre of the Future
Calabrio’s OpenAI Integrations Accelerate Efficiency and…
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Contact.io Conference
27th August 2026
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