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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Jabra Announces Price Reduction on Jabra Engage 40
Salesforce Named a Leader for Customer Data Platforms
VoiceAbility Ushers in New Era of Digital Communication…
Only 17% of UK Consumers Know They’re Vulnerable
Uniphore Demo Days Open for Registrations
Case Study: ENGIE Completes Digital Transformation
Scorebuddy Named ‘Best Software Company’ in…
Playvox and Intelisys to Bring WEM Solutions to Market
Assembled’s New Time Tracking Experience
Now Available: CX Cloud from Genesys and Salesforce
Case Study: Benenden Health Modernizes Service Delivery
Survey Reveals Pressure on Cost and Performance Levels…
Five9 a Leader for Conversational AI in the ICC
EvaluagentCX Has Launched – Here’s What It…
EvaluAgent Ranks #17 on Best UK Software Companies List
Five9 Partners Lead with Outstanding Innovation
Genesys Completes Acquisition of Radarr Technologies
Salesforce Signs Definitive Agreement to Acquire Spiff
Zoom Milestone as AI Generates Over 5 Million Meeting…
AI Access Given to Tens of Thousands of BigCommerce…
8×8 Bridges the Customer Engagement Gap
Benenden Health Transforms Experience for Over 860,000…
Jabra Research Unveils the Gen Z Working Paradox
Jabra+ for Admins Paves the Way for Future Experiences
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What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
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Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?