The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 6th Aug 2026 10:00
Soft skills are often overlooked in contact centres, but they can have a very positive impact on how conversations develop.
In this webinar we look at how you can build emotional intelligence – and in particular rapport building and empathy – into the contact centre.
10th November 2016
In our webinars, you also have the opportunity to share tips and ask questions of the audience and other attendees.
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper
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