Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Best Ways to Exceed Customer Expectations

Published On: 6th Aug 2026 10:18

Customer Expectations for good service have never been higher. But the contact centre can still exceed customer expectations.

In this webinar, we look at how we deliver great customer service and exceed customer expectations.

Topics Discussed

The latest thinking in Customer Expectations
Under promising and over delivering
Getting advisors to take ownership
Agent empowerment
Automated follow ups
How to design contact centre processes
The Voice of the Customer
How technology can help exceed customer expectations
Top tips from the audience

Panellists

Colin Shaw

Beyond Philosophy

Enghouse Interactive

Jonty Pearce

Call Centre Helper

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