The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
24th March 2012
23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry.
Poll – “How many applications do your agents use to help a customer?” – answers
1-2: 20%
3-4: 29%
5-6: 18%
7-10: 9%
More than 10: 23%
Source: Call Centre Helper website reader poll Votes: 201 Date: March 2012
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
