8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 has been honoured with a Gold award in the Product UX category at the 2026 NY Product Design Awards.

Organized by the International Awards Associate (IAA), the NY Product Design Awards celebrate global excellence in product innovation, utility, and aesthetic functionality.

8×8’s victory highlights the company’s commitment to user interface design, with judges specifically commending the platform for its transformative impact on customer-facing roles.

At the heart of the recognition is 8×8 Engage, a platform engineered to eliminate the persistent problem of “application fatigue”.

By unifying an array of communication channels, including voice, video, messaging apps, and social platforms, into a singular digital workspace, 8×8 Engage allows employees to manage complex interactions without the need to toggle between disparate systems.

The platform is designed to maintain constant context across conversations, ensuring that vital information follows the customer, not just the channel.

8×8 Engage serves as a cornerstone of the broader 8×8 Platform for CX, which combines robust contact centre features, unified communications, and advanced API capabilities into one comprehensive system.

By consolidating these functions, the platform aims to minimize operational complexity and enforce consistent workflows across an entire organization’s customer-facing departments.

Author: Hannah Swankie

Reviewed by: Robyn Coppell