CallMiner Announces New Advancements to Its AI Framework

CallMiner has announced new advancements to its agentic AI framework.

As part of the latest release, CallMiner has introduced improved automated AI analytics, deeper integration between analytics and automation workflows, and enhanced customer engagement capabilities.

The company has also launched LiveTranslate, an AI-powered, real-time translation feature that enables natural conversations between agents and customers in any language.

Bruce McMahon, Chief Product Officer, CallMiner, said, “Our latest advancements, including LiveTranslate capabilities, equip organizations to meet the demands of today, while anticipating and shaping the future of exceptional CX.

Through our agentic AI platform, CallMiner is making it easier to instantly and automatically engage any customer, in any language, through human or virtual agents – creating faster, smarter, and more impactful outcomes that drive lasting loyalty and growth.”

Findings from their 2025 CX Landscape Report shows that 96% of CX and contact centre leaders now see AI – including generative and agentic models – as central to their strategy, up from 87% in 2024.

The same proportion believe AI will be key to maximizing employee potential, reflecting growing confidence in automation as an enabler of human performance.

McMahon continued: “By seamlessly linking powerful analytics with intelligent automation through our advanced agentic AI framework, we’re empowering organizations to uncover opportunities, take rapid and relevant action, and continually optimize outcomes – all while enabling employees to focus on higher-value, customer-impacting work.”

Author: Hannah Swankie

Reviewed by: Rachael Trickey