Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise

Maintain customer trust while innovating with AI tools.

Date: Thursday 16th October at 2pm (UK time)
Location: Virtual

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Let’s face it, compliance is a headache for all involved! From the agents reading out long-winded compliance statements, and the quality teams making sure all the relevant tick boxes are checked (so no one gets fined!) – right through to the customers suffering through tedious processes when they have far better things to be getting on with!

Fortunately, this is all becoming a thing of the past and there are now smarter ways to maintain compliance – without the compromise!

Join this webinar where our panel of experts will be putting the spotlight on how agentic AI is changing compliance for the better, and how it’s (finally!) going to be much easier to manage compliance across your contact centre.

Panellists:

• James Edmonds, Duty CX
• Jonathan Rosenberg, Five9
• Xander Freeman, Call Centre Helper

Topics Discussed:

• Where to bring AI into the picture (and where to leave it out)
• What’s possible with agentic AI
• How agentic AI differs from generative AI
• What best practice looks like right now
• What’s next in 2026