8×8 Unveils AI-Driven Platform Enhancements

8×8 has announced updates to its 8×8 cloud platform. These updates include extending the 8×8 Intelligent Customer Assistant to support voice interactions and adding new AI capabilities across the platform. The enhancements aim to improve customer and employee experiences and engagement.

Recent platform innovations to support customer engagement across the entire business include:

• 8×8 Intelligent Customer Assistant Support for Voice – The 8×8 Intelligent Customer Assistant now supports voice interactions, allowing for automated and personalized self-service across multiple languages and regions.
• 8×8 has introduced several AI enhancements to its platform:
  • Improved AI Transcriptions
  • AI Summarization for CRMs
  • External AI Summarization Plug-in
  • Meeting Summarization
  • Proactive Outreach
  • Supervisor Workspace Mobile
  • 8×8 Admin Console UI Available in French-Canadian
  • Silent Mobile Authentication for CPaaS Customers
  • Native WhatsApp Integrations
  • WhatsApp Campaign Scheduler

Hunter Middleton, Chief Product Officer at 8×8, said, “The continued pace of innovation at 8×8, including our focus on AI-driven and automated workflows across the platform, ensures that we are providing organizations with the solutions they need to bridge traditional gaps in the customer journey, thereby helping our customers deliver superior customer engagement across their entire organization every step of the way.”