Evaluagent Take Home Best Contact Centre Solution Award

evaluagent has won a Gold Globee Award for ‘Best Contact Center Solution’ at the 11th Annual 2024 Globee Awards for Customer Excellence.

The Globee Awards celebrate organizations that demonstrate exceptional dedication to customer satisfaction, innovation in customer service practices, and excellence in delivering superior customer experiences.

Renowned for organizing the world’s premier business awards programs and ranking lists, The Globee Awards have recognized evaluagent for providing a solution that gets to the heart of the challenges many contact centers face – from mining data for insights, to keeping agents engaged, to driving continuous performance improvements.

evaluagent’s award-winning platform, evaluagentCX, connects out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated quality assurance and agent improvement.

evaluagentCX ultimately combines the power of AI with essential human oversight to help contact centers deliver exceptional customer experiences.

Of the win, evaluagent’s CEO, Jaime Scott, said “This Gold Globee Award is a testament to our team’s hard work and unwavering commitment to excellence in the contact center industry.

We are really pleased to be recognized as Best Contact Center Solution and remain dedicated to helping our clients achieve exceptional customer service outcomes.”

San Madan, President of Globee Awards, said: “We are thrilled to recognize the remarkable achievements of this year’s winners.

Their dedication to excellence and innovation in customer service sets a benchmark for others to follow. Each winner has demonstrated a unique ability to adapt and excel in their respective fields, ultimately enhancing customer experiences and driving success.”

As evaluagent continues to innovate and lead in the contact center solutions space, this recognition from the Globee Awards reinforces its position as a trusted partner for organizations striving for customer service excellence.

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This post has been re-published by kind permission of evaluagent - view the original article.

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