Evaluagent and Assembled Unite to Boost Employee Engagement

evaluagent are delighted to announce their new partnership with Assembled, a leader in workforce management for Customer Experience (CX) and Business Process Outsourcing (BPO) support teams.

By integrating evaluagent’s award-winning QA and performance improvement software with Assembled’s next-generation workforce management capabilities, contact centres will now be able to:

• Make more informed decisions about staffing and scheduling
• Boost employee engagement with easily scheduled 1-2-1s
• Make operational efficiency gains with automation, leaving more time to focus on improving the customer experience

Thanks to evaluagent’s deep expertise in QA and performance improvement and Assembled’s focus on the agent support ecosystem, enhancing agent performance, and ultimately customer satisfaction, is now faster and easier than ever.

This new integration involves a two-way data flow between the platforms, aligning workforce management and quality assurance processes to help contact centres to evaluate interactions, have full visibility of agent calendars, and easily schedule 1-2-1s from within the evaluagent platform, as well as pulling QA scores through to the Assembled platform.

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This post has been re-published by kind permission of evaluagent - view the original article.

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