The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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5th October 2023
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.
Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.
You can receive it for free, along with the detailed “2024 UK Contact Centre HR & Operational Benchmarking” report (which is £375 to non-participants). Findings will be made available exclusively to participants in early December.
To take part, please visit: https://www.smartsurvey.co.uk/s/UKDMG2024/
If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.
The deadline for survey completion is Friday 17th November.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
