The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th February 2023
IMS stands for IP Multimedia Subsystem.
IMS enables the convergence of data, speech and network technology over an IP-based infrastructure. It is the operator choice of control and service logic for IP/packet-based person-to-person communication.
For users, IMS-based services will enable communication in a variety of modes – including voice, text, pictures and video.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
