The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
16th May 2022
DTMF masking in a contact centre is a technique that allows a customer to enter their credit card number while they are on the phone using the touch tone (DTMF) buttons on their phone.
The agent or advisor is not able to hear the tones or access the card number, which makes it more secure.
The tones can then be excluded from call recordings.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
Connect with Robyn on LinkedIn
Read more by Robyn Coppell
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
