The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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10th May 2022
RDOT refers to the amount of overtime an employee works on a day that was originally scheduled to be a “rest day” or a day off.
This term is often used within BPOs.
For more contact centre definitions, read our Contact Centre Jargon and Terminologies
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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Read more by Robyn CoppellReviewed by: Megan Jones
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
