Assessment for Call Center Managers

Assessment for Call Center Managers

Hello,

I am working in one of the financial company in the monitoring department. I am interested if you know any formula for call center managers assessment?

Thank you in advance

Question asked by Nino

Answer for Assessment for Call Center Managers

I’ve not seen an assessment for Contact Centre Managers. Are you referring to team managers/ team leaders.

Contact centre managers tend to be assessed by Annual Review. 360 degree feedback is quite a common way of doing this.

360 Feedback – What It Is and Why It Works

With thanks to Jonty

Answer for Assessment for Call Center Managers

Thank you very much for your response. Yes I mean team managers, who have their groups in call center. How do you think, what is a good way for their assessment?

Thank you in advance

With thanks to Nino

Answer for Assessment for Call Center Managers

There are a good selection of team leader questions on this article from Point 14 onwards

Top 50 Customer Service Interview Questions – with Sample Answers

With thanks to Jonty