Expert Insights

Chat Concurrency

Published On: 6th Aug 2026 17:20

Chat Concurrency

Is it possible to reduce the Chat volume by the concurrency target before loading into Erlang C

Example, if I have volume of 39 chats and a concurrency of 1.3 I would reduce the volume loaded to 30 chats per interval to adjust the erlang prod hrs requirement

Question asked by Chris

As A Rule of Thumb That Works

There is no Erlang formula for Chat concurrency so you will need to apply a formula. If 1.3 is your measured or predicted concurrency then this would be a good number to use.

With thanks to Jonty

Chat Concurrency

Chat Concurrency

As A Rule of Thumb That Works

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