Chat Concurrency

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Chat Concurrency

Is it possible to reduce the Chat volume by the concurrency target before loading into Erlang C

Example, if I have volume of 39 chats and a concurrency of 1.3 I would reduce the volume loaded to 30 chats per interval to adjust the erlang prod hrs requirement

Question asked by Chris

As A Rule of Thumb That Works

There is no Erlang formula for Chat concurrency so you will need to apply a formula. If 1.3 is your measured or predicted concurrency then this would be a good number to use.

With thanks to Jonty

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Chat Concurrency

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Chat Concurrency

As A Rule of Thumb That Works

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