What is the Corelation Between ASA, AHT and Service Level In WFM?

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What is the Corelation Between ASA, AHT and Service Level In WFM?

Can anyone please share the details.

Question asked by Deepak

The Erlang Formula

There is a correlation but the maths is quite hard. It is called the Erlang formula.

See this link

It is easiest to see it in action using the Erlang Calculator

With thanks to Jonty

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