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12th April 2022
Seeking feedback on what others require for Internet speed for home-based agents using Cisco Finesse or similar product. Thank you!
Question asked by Dana
Generally speaking you will need a connection of 8 Megabits per second or higher for contact centre home working.
With thanks to Jonty
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
Read more by Jonty PearceReviewed by: Robyn Coppell
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