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12th April 2022
Coughing when on call with customer by call centre agent s this treated as okay or bad?
Question asked by Abimbola
It is almost impossible to stop coughing, so it should be treated as OK.
With thanks to Jonty
If you know you are about to cough, you could put yourself on mute for a few seconds
With thanks to Amy
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
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