Concurrent AHT

Industrial and steampunk style clocks and wheels

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Written by Jonty Pearce

Concurrent AHT

I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.

Question asked by Rahul

Concurrency In Chat

You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.

I think that this article should give you the answer

With thanks to Jonty

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

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Concurrency In Chat

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